Operations Manager
Gordon Systems
2022-2023
Gaithersburg, MD
Skills
- Operations Management
- Program Management
- Scheduling
- Shipping/ Recieving
- Inventory Management
Programs
- Google Office Suite
- Quickbooks
- Quickbooks Time
- D-Tools
- Zoom
- Connectwise
- Operations Management
-
Lead day-to-day operations, overseeing a small AV company's
projects, installations, and services.
-
Streamlined operational workflows, resulting in increased
efficiency and improved client satisfaction.
-
Allocated resources efficiently, including personnel,
equipment, and materials.
-
Created and maintained project and technician schedules
ensuring projects were completed on time and technicians
- Project Management
-
Collaborated with cross-functional teams, customers, and
vendors to ensure successful project execution, on-time
delivery, and quality service.
-
Proactively identified potential project risks and developed
contingency plans.
-
Provided regular project updates and progress reports to
clients and management.
- External Communication
-
Established and maintained strong relationships with clients,
addressing their concerns and requirements.
-
Built key relationships with other integrators fostering a
culture of open communication and support.
-
Manage client relationships, addressing inquiries, providing
solutions, and maintaining long-term partnerships.
-
Acted as the primary point of contact for clients during
project execution.
- Warehouse Management and Shop Prep
- Received and managed incoming deliveries.
- Maintained inventory of all equipment and supplies.
- Prepared equipment to be transported to job sites.
Technical Director
FBC Augusta
2018-2021
Augusta, GA
Skills
- AV Troubleshooting
- Equipment Installation and Maintenance
- Live AV Production
- Audio Mixing
- Light Programming
- Volunteer Training and Recruitment
- Volunteer Management
- Equipment Maintenance
- Event Planning
- Post-Production Audio
- Podcast Production and Publishing
- Video Editing
- Motion Graphics
Programs
- Dante
- Adobe Audition
- Adobe Illustrator
- Adobe PremierPro
- Adobe AfterEffects
- Logic ProX
- ProPresenter
- Planning Center
- Technical Direction and Leadership:
-
Directed all technical aspects of worship services, events,
and productions, overseeing sound, lighting, video, and stage
management to ensure seamless execution.
-
Managed a team of 5-10 technicians and volunteers, providing
leadership, training, and mentorship to ensure high-quality
technical support.
-
Collaborated with worship leaders, pastors, and event
organizers to understand their technical needs and vision,
translating concepts into effective technical setups.
-
Developed and maintained technical schedules, coordinating
equipment setup, rehearsals, and execution for a diverse range
of events.
- Audio, Lighting, and Video Expertise:
-
Designed and implemented innovative audio setups to achieve
optimal sound quality and balance in live performances,
enhancing the overall worship experience.
-
Orchestrated lighting designs that complemented the mood and
message of services, events, and performances, utilizing both
conventional and intelligent lighting systems.
-
Managed video production, including camera operation, live
switching, and content playback, resulting in visually
engaging and impactful presentations.
-
Oversaw projection and screen management, ensuring visual
content and lyrics were displayed accurately and effectively.
- Equipment Maintenance and Inventory:
-
Maintained a comprehensive inventory of technical equipment,
ensuring functionality, cleanliness, and organization for
efficient use during services and events.
-
Developed equipment maintenance schedules, performed routine
checks, and coordinated repairs or replacements as necessary
to prevent technical disruptions.
- Technical Troubleshooting and Problem Solving:
-
Demonstrated expertise in identifying and resolving technical
issues swiftly during live events, maintaining a calm demeanor
under pressure to ensure minimal disruptions.
-
Collaborated with team members to troubleshoot challenges in
real-time, utilizing strong analytical skills to diagnose
problems and implement solutions.
- Event Planning and Coordination:
-
Collaborated with event planners, musicians, and presenters to
create technical plans that aligned with the desired
atmosphere and objectives of each event.
-
Coordinated technical logistics for major productions and
special events, managing load-ins, setups, rehearsals, and
strike-downs effectively.
- Training and Volunteer Management:
-
Provided training and guidance to technical volunteers,
equipping them with the skills and knowledge to contribute
effectively during services and events.
-
Fostered a positive and inclusive environment for volunteers,
encouraging their growth and commitment to the technical team.
Installation and Production Technician
McLean Bible Church
2014-2018
Vienna, VA
Skills
- AV Troubleshooting
- Live AV Production
- Equipment Install
- Equipment Maintenance
- Cable Management
- Production Technician
-
Played a key role in various production tasks, including stage
setup, lighting, audio mixing, and equipment maintenance across
multiple campuses.
-
Collaborated with pastors, worship leaders, church leadership and
production teams to execute flawless live events and
presentations.
-
Adapted to evolving technologies and industry trends to deliver
high-quality AV experiences.
-
Was a key member of a team that transported, loaded, set up and
struck equipment for weekly services at satellite campus
locations.
-
Recorded and trasmitted sermons from central campus location to
satelite campusses
- Campus Lead Technician
-
Worked with campus pastors and worship leaders to coordinate and
execute weekly services
-
Trained and managed teams of volunteer technicians to run key
production positions
-
Conducted weekly rehearsals with the worship team in preparation
for Sunday services
- Installation Technician
-
Successfully executed various audio, visual, lighting, and
technical installations enhancing worship experiences and events.
-
Collaborated with church leadership and technical teams to
understand installation requirements and translate their vision
into effective technical solutions.
-
Assisted in the installation and configuration of audio systems,
including speakers, microphones, amplifiers, and mixing consoles,
optimizing sound quality for congregational engagement.
-
Ensured proper cable management, equipment placement, and safety
protocols during installations to maintain a clean and organized
appearance.
Air Evacuation Technician
USAFR 459th AES
2010-2016
Joint Base Andrews
Recognized as the 459th Operations Group Support Airman of the
Quarter for my role in improving training records, overall group
readiness, and deployment capabilities
-
Played a critical role as an Air Evacuation Technician in the
United States Air Force, providing essential medical care and
support during air evacuation missions.
-
Demonstrated exceptional proficiency in ensuring the safe and
efficient transfer of wounded and critically ill patients from
various locations to medical facilities.
-
Collaborated closely with medical professionals, flight crews,
and ground personnel to execute seamless evacuation operations.
-
Assessed and stabilized patients' conditions, administering
life-saving medical interventions as needed, showcasing quick
decision-making skills in high-pressure situations.
-
Operated and maintained specialized medical equipment and
ensured its readiness for immediate use, contributing to the
team's overall effectiveness.
-
onducted thorough pre-flight and post-flight medical equipment
checks, guaranteeing the utmost reliability of equipment during
evacuation missions.
-
Trained and mentored junior team members in medical procedures,
evacuation protocols, and equipment operation, fostering a
culture of continuous learning and improvement.
Expeditionary AET
USAF 455th EAES
2012-2013
Bagram, Afghanistan
Awards
- Air Medal
- Meritorious Unit Award
- National Defense Service Medal
- Afghanistan Campaign Medal with 1 Service Star
- Global War on Terrorism Service Medal
- Air Force Expeditionary Service Ribbon with Gold Border
- AF Longevity Service
- AF Training Ribbon
- NATO Medal
-
Served on active duty in Bagram, Afghanistan during a
high-intensity period, contributing to the successful execution of
air evacuation missions in a challenging operational environment.
-
Performed under pressure and in hostile conditions, assisting in
the evacuation of injured military personnel and civilians, and
delivering essential medical care during transit.
-
Collaborated with multi-disciplinary teams, including military and
civilian medical staff, pilots, and ground crews, to ensure the
efficient evacuation and transfer of patients. Adapted to dynamic
situations, including emergency landings and adverse weather
conditions, to guarantee the safety and well-being of patients and
crew.
-
Operated with precision and composure in austere and hazardous
environments, showcasing dedication and professionalism while
contributing to the mission's success.
-
Received recognition for maintaining a high standard of medical
care and operational effectiveness, earning the respect of
colleagues and superiors alike.
-
Recognized by the Chief Master Sergeant of the 455th Expeditionary
Operations Group for outstanding leadership during an
extraordinarily demanding mission.
Unit Deployment Manager
USAFR 459th AES
2012-2016
Joint Base Andrews
- Deployment Readiness:
-
Ensured personnel were trained, equipped, and medically prepared
for deployment at all times.
-
Tracked and managed deployment-related qualifications and
certifications for unit members.
- Documentation and Records:
-
Maintained accurate and up-to-date deployment records, including
personnel data and medical records.
-
Ensured completion of necessary paperwork and documentation for
deployment readiness.
- Deployment Planning:
-
Coordinated logistics for deployments, including transportation,
lodging, and equipment.
-
Collaborated with various agencies to facilitate smooth deployment
operations.
- Pre-deployment Training:
-
Assisted in planning and delivering pre-deployment training,
enhancing personnel preparedness.
-
Coordinated specialized training with external units and
organizations.
- Equipment and Resources:
-
Managed equipment inventory, conducted inspections, and ensured
equipment readiness.
-
Oversaw maintenance checks to guarantee availability of required
resources.
- Communication:
-
Acted as a key liaison between unit leadership, deploying
personnel, and higher headquarters.
-
Disseminated critical information to all parties involved in
deployment operations.
- Security and Clearance:
-
Administered security clearances and verified appropriate
clearances for deployment.
-
Collaborated with security personnel to streamline the clearance
process.
- Deployment Support:
-
Provided on-going support to deployed personnel and their
families, addressing concerns as needed.
-
Facilitated communication between deployed members and the home
unit.
- Post-deployment Activities:
-
Managed post-deployment activities, ensuring smooth reintegration
of personnel into regular duties.
-
Completed post-deployment paperwork and facilitated necessary
medical evaluations.
SABC Program Manager
USAFR 459th AES
2012-2016
Joint Base Andrews
- Program Management
-
Led and managed the Self-Aid Buddy Care (SABC) program for 459th
AES working in conjunction with the 459th Operations Group
overseeing all aspects of training, readiness, and implementation.
-
Developed comprehensive training curricula and materials for SABC,
ensuring personnel were equipped with essential medical skills to
provide immediate care in emergency situations.
-
Successfully coordinated and conducted regular SABC training
sessions, enhancing the medical capabilities of 500+ personnel and
preparing them for potential combat and non-combat scenarios.
-
Maintained a high state of readiness by scheduling routine SABC
training and evaluations, resulting in increased confidence and
proficiency among team members.
-
Collaborated closely with medical professionals, instructional
designers, and unit leadership to continually improve the SABC
program based on evolving best practices and feedback.
-
Monitored compliance with established SABC protocols and
standards, ensuring all personnel were up-to-date with the latest
techniques and procedures.
- Collaborative Coordination:
-
Collaborated with cross-functional teams to integrate SABC
training into larger unit exercises and simulations, enhancing the
unit's overall preparedness for emergencies.
-
Worked closely with unit medical personnel to align SABC training
with medical procedures and protocols, ensuring seamless
coordination in emergency medical response.
-
Liaised with higher headquarters and external agencies to share
best practices, stay current with industry standards, and
incorporate valuable feedback into the SABC program.
- Emergency Response and Crisis Management:
-
Demonstrated expertise in emergency medical response and crisis
management during real-world incidents, providing immediate
medical support and direction as needed.
-
Applied SABC principles in high-pressure situations, effectively
stabilizing casualties and minimizing potential negative outcomes.
